Daytime

MS Powerpoint \'Beyond the Basics\'

Network: 
Biznetcork Skillnet
Location of Course Regus offices, Building 1000 (2nd Floor), City Gate, Mahon, Cork
Trainer E-Bridge
Learning Outcomes Learn how to produce and run professional looking slide shows. This course reviews the basics of PowerPoint to quickly run through shortcuts and speed keys, working through from text based slide content through to alternative options - inserting ClipArt, pictures, photos, diagrams, movie clips etc.

Then it looks at formatting the slide show including applying PowerPoint design templates and creating your own design templates for future use. Learn then how to run the slide show in the most professional way possible through the use of some simple keys.

This course looks at the basics of slide content from text based slides through to inserting ClipArt, pictures, photos, movie clips etc. We will also look at formatting the slide show in a number of different ways including applying PowerPoint design templates.

A number of alternative slide layouts are available to the standard bulleted list layout – we will explore some of these options including the use various different diagrams. Once the content is complete, we will then look at adding the finishing touches to your slide show by adding Custom Animation. Learn then how to run the slide show in the most professional way possible through the use of some simple keys. Most importantly, learn the Dos and Don’ts of PowerPoint.

Further Enquiries Aoife Dunne
Training Administrator
t: 021 453 0141
e: aoife@corkchamber.ie
Entry Requirements This course is suitable for anyone who would like to be produce and run professional looking slide shows. Previous experience of using MS PowerPoint is required.
Financial Support There are limited free places available on all of our courses for jobseekers.
Enrolment and Start Dates Comment Start Date: 30th May, 2013
Subjects Taught Introduction
- The Do’s and Don’ts of PowerPoint
- Run through Basics
- PowerPoint Speed Keys

Working With Slides
- Creating a new slide / slide layouts
- Working with Bullet Points
- Navigating the presentation
- Moving & resizing placeholders / objects

Formatting the Presentation
- Formatting text, fill colours and lines
- Copying formats
- Changing the background colour of a slide(s)
- Working with the slide master
- Creating a Header / Footer / Slide Numbers
- Adding floating text
- Applying a standard design template
- Creating a design template
- Creating & Editing Master Slides

Logos / Clipart / Pictures
- Inserting a logo on a slide / slide master
- Inserting Clipart & Pictures
- Editing / Cropping images etc.

Working with Charts
- Creating Charts
- Formatting chart elements
- Changing the chart type
- Working with the chart toolbar
- Editing a chart

Diagrams
- Creating Diagrams – Cycle, Venn, Radial etc.
- Creating an organisation chart
- Changing Layout / AutoFormats etc

Drawing Tools
- Working with drawing tools
- Grouping / ungrouping objects
- Re-Order Objects
- Working with WordArt

Multimedia
- Inserting Audio Clips
- Inserting Movie Clips

Adding the Finishing Touches
- Working in slide sorter view
- Creating notes pages

Creating a Slide Show / Other Presentation Output
- Applying Transitions & Builds
- Working with custom animation - Entrance / Exit / Emphasis / Motion Paths
- Running the slide show
- Options available when running a show
- Tips & Tricks
- Creating Custom Shows
- Printing the presentation - Slides / Handouts / Notes Pages

Duration One Day
Number of Places 8
Course Fee Chamber Member Rate: €100.00 Non-Member Rate: €130.00
Available to Job Seekers: 
Yes
Certified: 
No

MS Word - Intermediate

Network: 
Biznetcork Skillnet
Location of Course Regus offices, Building 1000 (2nd Floor), City Gate, Mahon, Cork
Trainer E-Bridge
Learning Outcomes At the end of this one day course, participants will know how to perform the common everyday tasks in a quick and efficient manner using shortcuts etc. You will also learn a number of time-saving features such as using Quick Parts etc. Participants will be able to achieve far more professionally presented documents through the correct use of the document formatting / page layouts and tables.
Further Enquiries Aoife Dunne
Training Administrator
t: 021 453 0141
e: aoife@corkchamber.ie
Entry Requirements Particiants should be using Word on a regular basis and have already grasped the basics of MS Word.
Course Content This course is designed for those who use MS Word on a regular basis but may have never received formal training. You will cover the MS Word Essential skills concentrating on shortcuts and faster ways of performing everyday tasks, along with some of the more advanced functionality in an easy to follow and with a practical / hands-on approach.

Some of the topics covered on this course include basic headers & footers, setting up different sets of headers, footers & page numbering within the same document and how to overcome some problems that are encountered. You will learn how to layout your document in a more professional manner using tables and also look at performing calculations in tables among others.

Financial Support There are limited free places available on all of our courses for jobseekers.
Enrolment and Start Dates Comment Start Date: 17th June, 2013
Subjects Taught Review of Basic MS Word Topics
• Overview of Speed Keys to perform everyday tasks more quickly
• Quick editing tips
• Formatting Tips & Speed Keys
• Using the Clipboard Task Pane to Move & Copy Text

Tricky Topics
• Setting Indents
• Setting & Using Tab Stops - How should they be used?

Document Control
• Page Breaks
• Changing Margins
• Changing the Page Setup
• Section Breaks
• Different Page Settings in the same document

Headers & Footers
• Creating Headers & Footers
• Page Numbering
• Different First Page
• Odd and Even Headers & Footers
• Alternating Headers & Footers

Tables
• Creating a table
• Moving within a table
• Formatting a table
• Inserting / Deleting Rows and Columns
• Resizing Columns
• Setting tabs in a table
• Borders and Shading in Tables

Advanced Table Features
• Sorting within a Table
• Calculations in tables
• Copying Formulae
• Editing Formulae
• Recalculating Formulae

Enhancing Overall Document Appearance
• Paragraph Borders & Shading
• Page Borders

Duration One Day, 9.30am. - 5.00pm.
Number of Places 8
Course Fee Chamber Member Rate: €100.00
Non-Member rate: €145.00
Available to Job Seekers: 
Yes
Certified: 
No

Equine Dentistry

Network: 
XLVets Skillnet
Location of Course Working stables at Dunhill, Co. Waterford
Trainer Christopher McGrath MVB
Methods of Assessment Trainees will be assessed by means of visual observation by the trainer
Learning Outcomes Highly practical approach to modern equine dentistry.
Learn how to perform the basics safely and effectively.
Eligibility Trainees will be qualified veterinary surgeons or veterinary nurses
Further Enquiries XLVets Skillnet - 061 381505
geoff.dooley@xlvets.ie
Entry Requirements The event will be of particularly relevant to equine veterinary practitioners
Course Content This highly practical based 1-day course in veterinary dentistry will invigorate your approach to equine dentistry. It will give you all the knowledge and practical skills required to perform high quality, efficient and profitable equine dentistry to the best possible standards in general practice. The event will include hands-on practical sessions in in a working stables. The learning group will be kept small to optimise learning opportunity.
Enrolment and Start Dates Comment Advance booking essential.
Start Date: 24 July 2013
Subjects Taught • How to rasp teeth
• How to remove wolf teeth
• How to bit seat
• How to age a horse by its teeth
• How to market equine dentistry services
Duration 1 days
Number of Places 7 maximum
Course Fee €95
Available to Job Seekers: 
Yes
Certified: 
No

Present & Express with Confidence

Network: 
Biznetcork Skillnet
Location of Course Cork International Airport Hotel
Trainer Michelle Dineen - Ardin Career Development
Eligibility This course is suitable for anyone who wishes to improve competency presenting and expressing thoughts and ideas with confidence. There are no learning pre-requisites.
Further Enquiries Aoife Dunne
Training Administrator
t: 021 453 0141
e: aoife@corkchamber.ie
Course Content This one day 'Present and Express with Confidence' programme takes the fear out of presentations, public speaking, meetings and one to one conversations by furnishing participants with a toolset guaranteed to improve their approach. This programme focuses on structure, content, audience, presenter competency, visual aids and practical demonstration.

(Please note that this is not a PowerPoint presentation program)

Objectives
• Explore presenter perception
• Structure presentations in a logical order
• Perform audience stakeholder analysis
• Develop strategies for dealing with the audience & questions
• Control confidence
• Visualise success
• Utilise visual aids
• Plan a presentation taking structure, content, audience, visual aids, presenter competency into consideration
• Complete practical presentation exercise

This is an interactive day, using blended learning approaches to meet the needs of all learner types. Learners are supported throughout the day, feedback is provided and individual assistance given to learners as they prepare for their practical demonstration.

Financial Support There are limited free places available on all of our courses to jobseekers.
Enrolment and Start Dates Comment Start Date: 20th June, 2013
Subjects Taught Opening:
- Welcome
- Agenda
- Introductions
- Ground Rules
- Gap Analysis

Discovery:
- Word Association game
- Presenter perception
- Picture perfect team exercise
- Past experience
- Presentation dissection assessment
- Presentation dissection analysis & discussion

Structure:
- Maps and Detours
- Team Exercise - structure

Audience:
- Choosing the right questions
- Stakeholder Analysis
- Non-participation / Disgruntled attendees
- Dealing with questions

YOU as the Presenter:
- Body language, Eye contact, Voice, Pace, Tone, Pauses, Movement
- Image
- Humour
- Controlling 'The Jitters'
- Visualisation
- Anecdotes & story telling

Let's Do It:
- Audience analysis exercise
- Step by step preparation
- Practical demonstration
- Feedback

Close:
Questions and answers
- Review of the day
- Knowledge check
- Evaluation

Duration One Day
Number of Places 10
Course Fee Chamber Member Rate: €130.00
Chamber Non-Member Rate: €185.00
Available to Job Seekers: 
Yes
Certified: 
No

JSSP - Personal Injury / Medical Negligence Civil Litigation Course

Location of Course Law Society of Ireland, Blackhall Place, Dublin 7.
Further Enquiries Email: jssp@lawsociety.ie
Phone: 01 881 5727
Course Content To introduce qualified solicitors into the practice and procedure of conducting litigation in the Masters Court, District Court, Circuit Court and High Court.

To develop solicitors’ legal skills of research, drafting court documentation, negotiation, presentation and advocacy.

To introduce and develop solicitors’ knowledge of the specialised practice areas of medical negligence and personal injury litigation.

Enrolment and Start Dates Comment Enrolment and Start Dates: 07/03/2013 for 07/05/2013
Subjects Taught Module 1
1. Introduction to Civil Litigation

1.1 Civil litigation in Ireland
• Jurisdiction
• Parties
• Remedies
• Statute of Limitation
• Insurance

1.2 Courses of Action – substantial law
• Contract and Tort
• EU Law and ECHR

1.3 Managing a Litigation File
• Taking instructions
• Costs
• Conduct and Ethics
• Briefing Counsel
• Legal Research

Module 2. Practice and Procedure of the Irish Courts

2.1 District Court Practice and Procedure
• Drafting, issuing and serving a summons
• Pleadings
• Lodgments, counterclaims and third parties
• Judgment in default
• Preparation for trial
• Taking up the order

2.2 Circuit Court Practice and Procedure
• Types of Civil Bill
• Drafting, issuing and serving Civil Bills
• Briefing Counsel
• Pleadings
• Defence, lodgments, counterclaims, third parties
• Judgment in default
• Preparation for trial
• Taking up the order

2.3 High Court Practice and Procedure
• Types of High Court Summonses
• Issuing and Service
• Pleadings
• Judgment in Default
• Lodgments, tenders, third parties

• Setting down for trial
• Preparation for trial and evidence
• Special summons procedure

2.4 Masters Court Practice and Procedure
• Introduction
• Motions on Notice
• Ex parte applications
• Remittal and transfer of actions
• Procedure for appeal

2.5 Injunctions
• Introduction to injunctions
• Applications for injunctions – practice and procedure
• Defending an application for injunction

2.6 Evidence Discovery and Legal Privilege
• Evidence
• Electronic evidence
• Discovery and Privilege
• Voluntary discovery
• Applications to obtain information
• Court procedures
• Orders for Discovery
• Freedom of Information Act 1997 as amended

Module 3. Medical Negligence Cases

3.1 Overview of Medical Negligence Law
3.2 Product Liability
3.2 Patient Consent
3.3 Accessing Medical Records
3.4 Reading Medical Records and Reports
3.5 Accessing Medical Experts
3.6 Claims Handling
3.7 Practice and Procedure in the Coroners Court
3.8 Costs
3.9 Freedom of Information and Data Protection in Medical Negligence Case
3.10 Mediation – making it work for your client

Module 4. Personal Injury Litigation

4.1 PIAB
4.2 MIBI

Module 5. Skills Training

5.1 Negotiation Skills
• Introduction to negotiation for Solicitors

5.2 Presentation and Advocacy Skills
• Presentation Skills
• Introduction to Advocacy
• Advocacy in the District Court

Number of Places 22
Course Fee This course is for Jobseekers (solicitors) and is Free of Charge
Available to Job Seekers: 
Yes
Certified: 
No

XLVets HerdCheck

Network: 
XLVets Skillnet
Location of Course Various. Please contact the XLVets Skillnet office to enquire.
Trainer Trainers appointed from the XLVets Skillnet Training Panel based on demand. Please contact XLVets to enquire about the availability of a trainer in your area. Trainers for this programme are qualified and experienced veterinary surgeons.
Methods of Assessment The trainer will work with each participant to ensure they are competent in developing and implementing a whole herd disease management plan.
Learning Outcomes Participants will learn how to:
1. How to create a disease profile for a dairy herd
2. Economic impact assessment of chronic diseases in a dairy herd
3. How to develop a disease management plan
4. How to assess the impact of disease management interventions.
Eligibility There are no formal eligibility criteria.
Further Enquiries Geoff Dooley,
e: geoff.dooley@xlvets.ie
t: 061 381505
Entry Requirements In general, participants will be expected to be active dairy farmers or dairy farm managers.
Course Content The course involves a structured and tailored training programme to farmers based on
(1) establishing the disease profile of their herd and
(2) implementing a health management system on the farm designed to optimise the health status of the herd.
Subjects Taught Disease profiling
Diease Management Planning
Testing procedures and sampling protocols
Duration The duration of the programme will amount to 2 days spread over a period of 3 - 4 months.
Number of Places 200 nationwide (maximum)
Course Fee The course requires a series of laboratory tests to determine the baseline disease status of the participant's herd. Participants will be required to pay for the laboratory fees. There is no other charge.
Available to Job Seekers: 
Yes
Certified: 
No

Treatment Protocols for Equine Colic

Network: 
XLVets Skillnet
Location of Course Somerton Equine Hospital, Co. Kildare
Trainer Heinrich Zeig MVB and Christopher McGrath MVB
Methods of Assessment The level of knowledge transfer achived will be assessed during structired discussion and question and answer sessions.
Learning Outcomes Participants will have the confidence and essential skills to provide effective and high value clinical services to horse owners with equine colic challenges.
Further Enquiries Geoff Dooley,
e: geoff.dooley@xlvets.ie
t: 061 381505
Entry Requirements The course is suitable for qualified veterinary surgeons working in the equine sector.
Course Content Colic is the number one cause of death in horses, excluding old age. The good news is that the vast majority of cases are mild and resolve with medical treatment. Understanding what colic is and adopting strategies for its management and prevention are important skills for veterinary surgeons.
Enrolment and Start Dates Comment Advance booking essential.
Date: 19 June 2013
Subjects Taught - Equine colic prevention strategies
- Diagnosis
- Treatement selection
- Strategies for increasing positive outcomes
- Marketing to the equine sector in a challenging economic environment
Duration 1 day
Number of Places 20 maximum
Course Fee €95
Available to Job Seekers: 
Yes
Certified: 
No

Conflict Management

Location of Course Nationwide
Methods of Assessment The course is assessed using
• A case study project (50%),
• An assignment (25%) and
• A learner journal (25%).
Learning Outcomes On completion of the course, participants will have practical skills for handling conflict in the workplace. Over the five days, participants will:

• Develop a personal awareness of their own style of conflict management
• Clearly identify the most appropriate way to deal with people in difficult situations
• Understand how their style influences different situations
• Develop skills to achieve a win-win outcome
• Understand how personal and organisational change can cause conflict
• Practice and develop their skills in conflict resolution
• Gain techniques for dealing with anger in both themselves and others
• Develop skills in listening, giving and receiving feedback
• Understand the role of mediation in resolving conflict

Further Enquiries outsourcing@ccma.ie or 01-2911960
Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification and/or have relevant life and sales work experience.
Course Content Conflict happens – This course is designed to help participants understand how they deal with conflict and sometimes even cause it to happen. Participants will learn how to use conflict in a positive and productive way which will lead to greatly improved relationships with both colleagues and customers.
FETAC Code E30161: Conflict Management
Subjects Taught This course runs over five days over five consecutive weeks. It is a practical hands on course where participants get the opportunity to learn about how they themselves and others deal with conflict.
Duration 5 Days
Course Fee on request
Available to Job Seekers: 
Yes
Certified: 
Yes

Customer Service

Location of Course Nationwide
Methods of Assessment Assignment (20%)
Exam (20%)
Skills Demonstration (60%)

Assignment
Produce a report, based on an investigation on customer service skills, logging both the customer and the customer service representative’s behaviour, over a period of an hour.

Exam
Conducted on Day 3, consists of learners being required to answer 2 out of 3 questions over one hour.

Skills Demonstration
Learners will have an opportunity to be assessed on a range of customer contact skills.

Learning Outcomes On completion of the programme, participants will be able to:

o Identify and anticipate customer needs and wants
o Positively influencing Customer Perceptions
o Deal with a range of challenging situations
o Implement a quality Customer Care Policy
o Deliver Effective Customer Service under challenging circumstances
o Identify provisions that may be needed to satisfy different customers needs
o Evaluate the impact of Customer Service

Further Enquiries outsourcing@ccma.ie or 01-2911960
Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification and / or have relevant life and work experience.
Course Content This course is available in e-learning and classroom.

This Programme has been designed to equip learners who are involved in Customer Service with a dual focus – ensuring excellence in the service they provide and through excellent service increasing sales, referrals and positive brand impact.

FETAC Code 5N0972: Customer Service
Subjects Taught The programme aims to develop the capabilities of Customer Service Representatives, so that they can understand their role in securing organisational success by reacting positively to customer needs and to handling customer complaints successfully.
Duration 3 Days
Course Fee €595.00
Available to Job Seekers: 
Yes
Certified: 
Yes

Complaint Discrepancy Handling / NPS Improvement

Location of Course On Customer site
Methods of Assessment The assessment will be in accordance with section of the FETAC Module Descriptor/Award Specification:

Exam: 40 %
Skills demonstration 40%
Assignments: 20 %

Exam
Candidates are required to complete an exam on complaint identification and handling theory including practical questions on analysing real calls (20 %)

Skills Demonstration
Candidates will be required to submit their own live calls to demonstrate their acquired skills in call handling and complaint identification and also to submit a critical self assessment of their strengths and weaknesses in handling the submitted calls. (40%)

Assignment 1
Candidates are required to carry out an observation exercise on customer service (20 %)

Grading of Results:
Pass 50-64%
Merit 65-79%
Distinction 80-100%

Learning Outcomes Participants who successfully complete this module will be able to:
Primary Units Covered
• Use a standard call framework for all conversations
• Understand customer concerns.
• Make promises and be good internal customers
• learn from colleagues
• Change a complaint to a compliment
• Use active listening skills and reflective questioning

Participants who successfully complete this course will understand the importance of correctly identifying and handling complaints to improve customer experience and reduce attrition hence improving Net Promoter Score.

Further Enquiries outsourcing@ccma.ie or 01-2911960
Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification and / or have relevant life and work experience.
Course Content This ten week (non consecutive) course is designed to provide Customer Service advisers and their managers with the skills to radically reduce negative customer experiences and complaints there by reducing customer attrition and improving Net Promoter Scores. Organisations who successfully complete this programme will experience a significant uplift in Net Promoter Score and reduction in customer attrition through improved complaint identification and handling.
FETAC Code D20151: Customer Service
Subjects Taught The course programme will be presented in an operational work environment using a blended learning environment including:
• Group Learning Sessions,
• Use of recorded calls
• Power Point Presentations,
• Video exercises
• assignments
Duration Completion over ten weeks
Available to Job Seekers: 
Yes
Certified: 
Yes
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