People

Managing People

Network: 
Role Skillnet
Duration 3 Days
Number of Places 10-15
Course Fee €695.00
FETAC Code N32905: Managing People
Enrolment and Start Dates Comment Start Date: 22nd Oct 2013
Financial Support 30% Funding maybe be available on a case by case basis
Course Content Unit 1 Managing Performance
• Set clear, unambiguous standards, goals and objectives for individuals and teams
• Use team based performance techniques in a planned and agreed manner
• Communicate appropriate feedback to staff in a timely and constructive manner
• Describe the professional role and the function of leadership in the context of his/her supervision
• Recognise the importance of maintaining professionalism in his / her supervisory capacity
• Use an assertive and consistent approach when dealing with under performance such as absenteeism, poor work output etc.

Unit 2 Motivating, Developing and Empowering
• Assess own supervisory/management style using a self skills audit
• Design strategies which encourage staff to communicate their suggestions, problems etc. e.g. staff surveys, staff comment cards and speak-up sessions
• Recognise the importance of being a positive role model
• Respond effectively to deviations from agreed standards
• Perform his / her supervisory management duties in a fair and equitable manner with due regard to the legal and regulatory framework
• Use different communication styles in a variety of appropriate situations
• Conduct a skill’s audit of staff in order to identify training gaps and needs
• Develop ways in which lifelong learning for staff could be encouraged and supported
• Create a culture of staff empowerment by developing processes to motivate and support staff e.g. Personal Development Plan process
• Outline the process of effective delegation
• Perform the role of conduit from staff to the upper management levels

Unit 3 Building Effective Relationships
• Evaluate the impact of different styles of leadership
• Recognise the importance of good working relationships at all levels e.g. with managers, peers and subordinates
• Perform effectively as a team member
• Demonstrate an understanding of motivational theory and its impact on staff
• Understand the policies regarding confidentiality in his/her work sector
• Respect and value the diversity of the social, cultural and language backgrounds of all internal and external stakeholders
• Maintain links with a range of professionals, networks and agencies that support the supervisor in his/her role
• Use these networks in a proactive way to achieve tasks and solve problems within a multi-disciplinary framework
• Develop a partnership approach to working with trade union officials
• Demonstrate mediation skills within a conflict situation to
• achieve an agreed negotiated outcome
• Develop strategies that enable the timely and constructive resolution of problems

Unit 4 Legislation, Regulation and Policies
• Identify the key concepts of employment legislation
• Minimum Notice and Terms of Employment, 1973 as amended
• Unfair Dismissals Acts, 1977 as amended
• Organisation of Work Time Act, 1989
• Maternity Protection of Employment Act, 1994 as amended
• Employment Equality Act, 1998 as amended
• Parental Leave Act, 1998 amended
• Equal Status Act, 2001 as amended
• Safety, Health and Welfare at Work Act 2005 amended
• Disability Act 2005
• Outline the main provision under the Health Acts from 1997 onwards
• Explain the concepts of equality and diversity
• Outline the national equality legislation
• Implement procedures for keeping up to date with current relevant legislation and work practices in the sector
• Examine the impact that culture, attitudes and values have on his / her work practice

Further Enquiries Tel: 071 962 2504
Email: info@roleskillnet.com
Methods of Assessment The grading of the FETAC award is as follows:
Pass 50 - 64%
Merit 65-79%
Distinction 80-100%
Location of Course Dublin
Available to Job Seekers: 
No
Certified: 
Yes

Effective Management

Network: 
HPSU Skillnet
Duration 12 non-consecutive days
Number of Places 12
Course Fee Please contact Philip Kelly
Enrolment and Start Dates Comment Enrolment takes place at the start of the course).
This course will be run from May 2013.
The start date and enrolment date will be confirmed.
Course Content Key Management Skills
Dealing with Difficult team members
Performance Management
How to deal with under-performance
Working as a team
Further Enquiries Philip Kelly
Mobile: 086-8146060
email: hpsuskillnet@gmail.com
Learning Outcomes Effective Management Skills
Location of Course Galway
Available to Job Seekers: 
No
Certified: 
No

Mediation Course

Network: 
South Kerry Skillnet
Duration 7 days
Number of Places 3
Course Fee TBC
Enrolment and Start Dates Comment TBC
Course Content 1. Understanding conflict resolution & mediation.
2. Dynamics of conflict resolution.
3. Basic mediation skills.
4. Advanced mediation Skills.
5. The mediation cycle.
6. The pre-mediation process.
7. The mediation conversation.
8. Mediation in your control.
Careers or Further Progression To become a fully certified mediator.
Further Enquiries Tracey Teahan
t: 066 976 2477
f: 066 976 2059
e: tteahan@skdp.net
Trainer TBC
Location of Course Killarney.
Available to Job Seekers: 
No
Certified: 
No

Team Leader Training & Mentoring

Network: 
HPSU Skillnet
Duration 4.5 days a month for 4 months
Number of Places 12
Enrolment and Start Dates Comment Enrolment takes place at the start of the course).
This course will be run from August to December 2013.
The start date and enrolment date will be confirmed.
Course Content • Stepping into the Leadership shoes
• Difference between management and leadership
• First 90 days in leadership
• System Analysis
• Clarifying Vision, Mission and Purpose
• Developing your emotional intelligence
• Effective communication Skills
• Managing yourself
• Managing conflict and Mediation
• Managing winning teams
• Globalisation
• Developing your edge
• Developing Talent
• Talent management
• Effective Personal development
• Organisation planning
Further Enquiries Philip Kelly
Network Manager
m: 086 814 6060
e: hpsuskillnet@gmail.com
Location of Course Galway
Available to Job Seekers: 
No
Certified: 
No

People Management Programme

Network: 
Positive2Work Skillnet
Duration 3 consecutive days
Subjects Taught Programme Outline
Day 1
• Introductions, objectives, expectations and concerns
• Leadership attributes and styles
• Managing the change process
• Interpersonal communication skills, behavioural analysis, assertiveness

Day 2
• Running team meetings
• Feedback skills
• Coaching skills
• Personal Development Planning

Day 3
• Conflict resolution skills
• Personal effectiveness - time management & delegation
• Basic HR policies
• Personal reflection and action plans.

Financial Support Jobseekers can avail of free training - Contact Mark Brennan on 085 174 5779
Course Content Programme Objective
To equip current & future Team Leaders / People Managers with the essential skills to manage their teams.

Programme Methodology
Pre-work, Facilitator input, Group discussion, Group exercises, Case studies, Customised role-plays and scenarios, Questionnaires – behavioural analysis, Quiz, Video, Coaching and feedback – facilitator and peer.

Target Audience
Junior managers, supervisors, team leaders, those who have people management responsibilities and those who are about to move into a management role.

Further Enquiries Mark Brennan
Mob: 085 174 5779
Email: markbrennan@eircom.ie
Learning Outcomes • To build an understanding of the role of a manager
• To improve people & process management skills
• To improve interpersonal and personal effectiveness
Trainer Carole Hogan & Associates
Course Web Page: 
http://www.positive2work.ie/index.php?option=com_content&view=article&id=82&Itemid=138
Available to Job Seekers: 
Yes
Certified: 
No

Supervisory Management

Network: 
Waterford Chamber Skillnet
Duration 5 Days, 9:00am to 5:00pm.
Number of Places 14 Maximum
Course Fee €475 per Skillnet Member
Subjects Taught Unit 1 Supervisory Management
Unit 2 Operational Planning
Unit 3 Team Leadership
Unit 4 Organisational Skill
FETAC Code L32199: Supervisory Management
Enrolment and Start Dates Comment 13th, 20th, 27th, June 4th & 18th July 2013
Course Content This Supervisory Management Skills programme is ideal for those who are working as supervisors and line managers who wish to enhance their knowledge, skills and attitudes to motivate, lead and support teams in the future.
Entry Requirements National Vocation Certificate Level 1, Leaving Certificate or equivalent qualifications and / or relevant life and work experiences. Generic literacy and interpersonal skills are required to successfully complete the programme.
Further Enquiries Sara Mullally
Tel: 051 311 139
Email skillnet@waterfordchamber.ie
Learning Outcomes • Understand the key concepts, principles and practice in supervisory / line management.
• Build a pattern of effective communication and problem solving to give great flexibility
• Relate supervision theory to planning and evaluation practice
• Undertake a training needs analysis and appropriate initiation of training plans
• Understand relevant legislation (Employment Equality Acts 98/04 and Data Protection)
• Recognise the benefits of using interactive management.
Methods of Assessment Assessment Method
Skills Demonstration 70%
Complete a skills demonstration template based on supervisory / management activities undertaken, with a personal reflection on your own learning and progress. The template is based on operational planning skills, organisational skills and team leadership skills.

Assignment 30%
Complete a 1000 word assignment on how Supervisory Management could develop a productive and motivated team through good work practices and effective communication.

Trainer Charlie Mernagh, College of Progressive Education
Location of Course Waterford Chamber, 2 Georges Street, Waterford
Course Web Page: 
http://www.waterfordskillnet.ie/courses/details/certified_supervisory_management_-_fetac_level_61
Available to Job Seekers: 
Yes
Certified: 
Yes

Business Programme - Advance

Network: 
ISME Skillnet
Duration 8 days classroom, 2 days mentoring, spread over 4 to 8 months
Comment Successful participants are awarded a HETAC Level 7 Special Purpose Award – Certificate in SME Management. Certification guarantees funding.
Number of Places 12
Course Fee €1,490
Subjects Taught Marketing, People Management, Communications and Negotiation Skills, Strategic Analysis, Strategic Planning, Policies and Procedures, Finance, Operations Management and Problem Solving.

Module Outlines
Management Practice and Principles
Introductory Module
• Programme introduction.
• Context setting.
• Identifying suitable management practices for your company
• Comparing managers with leaders
• Identifying your management and leadership styles and their impact on your business
• The importance of a balanced team

Strategic Analysis
• Complete a PESTLE analysis
• Use Porter’s 5 Forces model to analyse the competitiveness of your company
• Complete a SWOT analysis
• Identify areas of improvement and development
• Identify risks and challenges associated with possible development opportunities

Policies and Procedures
• Identify legal requirements under Health and Safety and Employment Law
• Implement essential HR policies, procedures and practices
• Create an Employee Handbook
• Current Industrial Relations norms

Financial Management
• Interpreting Profit and Loss statements and Balance Sheets
• Financial Ratios and their application.
• Managing Cash Flow
• Devising and using Cost and Profit Centres
• Revenue and CRO requirements of Company Directors

Operations Management & Problem Solving
• Identifying root causes of operational problems
• Using the key tools and techniques of Continuous Improvement Programmes
• Identifying and eliminating waste and non-value adding activities
• The principles of World Class Manufacturing and Supply Chain Management.
• Whether or not to outsource - the advantages and disadvantages

Marketing
• Linking marketing objectives to your overall business strategy
• The marketing process
• Your company’s unique selling point
• Developing a marketing plan
• Marketing on a tight budget

Effective Communications and Negotiation Techniques
• Identifying barriers to effective communication
• Aggressive, assertive and passive behaviour
• Personal communication styles
• Defining the conflict cycle
• Interventions to prevent the conflict cycle spiralling
• Preparing for a negotiation
• Getting what you want from a negotiation
• The importance of a win-win situation

Strategic Planning
• Identifying coherent strategic options
• Create an appropriate strategic plan
• Implementing the plan
• Evaluate and reflect on the implementation process
• Where to now
• Presentation on the strategic plan and its implementation

Enrolment and Start Dates Comment Starting in September 2013. Booking Required.
Course Content Training Aim
The overall aim is to equip owner/managers with a toolbox of management skills i.e. the interpersonal skills required to maximise the utilisation of their human resources through good leadership and management techniques, and the business planning and implementation tools needed to guide their companies in a competitive environment.

Programme Objectives
Specific and detailed learning content will be presented under individual module plans(details listed below). In general terms, participants will be able to:
• Carry out a reliable strategic analysis of their SME so they can develop a relevant strategic plan and prepare for its implementation
• Motivate and manage their staff for higher productivity and performance.
• Identify key financial performance indicators for their company and the factors that influence their behaviour
• Identify areas of waste or inefficiency and suggest a number of possible solutions
• Comply with Employment Law
• Develop and implement a marketing plan
• Use a range of best practice tools and techniques to improve the performance of their company.

Training Approach
A range of training techniques will be applied which will emphasise skill development. Course notes will support a mixture of group discussions, short trainer presentations, exercises and “mini action-learning” exercises. After each training unit the participants will be asked to practise one of the techniques within their own company. For example after the ‘Strategic Analysis’ Module they will be asked to carry out a SWOT analysis within their own company. Case studies and Scenarios will be used to permit participants to practise their skills in a business environment.

An integral part of the programme will be an “Action Learning” project which will have relevance for the participants company and ensure that the training received is transferred into practice. The participant may for example choose as their project to implement a Performance Management System within their organisation. This then becomes their “Action Learning” project.

Finally, as part of the Programme package, participants are supported by a mentor in groups and individually to ensure that their project is undertaken and implemented successfully. Projects will also be supported by trainers.

Entry Requirements Participants should be an Owner Manager or senior manager in and SME
Further Enquiries Liz Carroll
01 6622755
liz@isme.ie
Eligibility Many SMEs are owned and managed by people who have successfully harnessed their entrepreneurial skills. However, many of these same businesses are now facing internal and external challenges that need to be overcome to enable them to continue to compete.
Internal – After a period of rapid company growth many owner/managers find that they need to supplement their hard-working entrepreneurial skills with more people centred skills e.g. leadership, motivation, communication, and problem solving skills.
External – Globalisation, the expansion of the EU and competition from ‘low cost’ economies means that companies need to work smarter not harder, i.e. the ability to carry out strategic analysis, implement business plans and follow progress with performance management systems and financial data.

This particular programme has been designed to assist owners and managers by offering them concise and relevant information and learning and that is relevant to the challenges that they are facing.

Methods of Assessment To ensure participants get a return on their investment everyone completes a project on an area directly related to a current issue for their business as part of this programme. A written report on the project will be assessed for the purposes of certification.
Trainer Various
Location of Course Griffith College Dublin
Course Web Page: 
http://www.isme.ie/training-page45011.html#GFF
Available to Job Seekers: 
Yes
Certified: 
No

Leadership & Managing People Programme

Network: 
Life Sciences Skillnet
Duration 4 days
Subjects Taught • Leadership
• Managing Performance
• Communication
• Interpersonal skills
• Employment Legislation
• Negotiation
• Grievances
• Industrial Relations Institutions
• Giving Feedback and Managing Problem People
• Motivation
• Discipline and Dismissals
• Counselling and Coaching
• Employment of Staff
• Conflict Resolution
Enrolment and Start Dates Comment tbc
Network Manager Pauline O'Flanagan, pauline@lifesciencesskillnet.ie
Course Content The primary objective of the Managing People Programme is to enable front-line managers to make a more effective contribution to the organisation by developing core skills central to managing people at work.

Participants will:
• Understand and appreciate the full extent and importance of your role in managing people
• Improve your interpersonal skills to enable you to deal more effectively with people at all levels within the organisation and act with greater confidence
• Acquire the key tools for managing people through a practical approach to skills development in such areas as motivation, managing problem behaviours, counselling, assertiveness and negotiations.
• Develop an appreciation of grievance and disciplinary procedures and improve your effectiveness in handling issues in these areas.
• Gain an overview of the key areas of employment legislation and become more confident when dealing with queries in relation to these.

Further Enquiries Michelle Reinecke-Quain
Life Sciences Skillnet Administrator
Email: michelle.reinecke-quain@ibec.ie
Phone: 061 431802
Available to Job Seekers: 
No
Certified: 
Yes

Professional Certificate in People Manaegement

Network: 
Summit Finuas Network
Duration 1 Semester - Online Part-time
Course Fee €820 for Non Network Members
€575 for Network Members
Enrolment and Start Dates Comment Autumn 2013
Course Content Programme IntroductionMany individuals are promoted to management positions based on their technical performance, but they may have little or no people management experience. In this situation the initial experience of people management can be highly stressful because the skills required for performance – getting things done through others – are very different from doing things yourself. The Professional Certificate in People Management in International Financial Services equips managers to better understand human behaviour, improve peoplemanagement skills and communication. It also develops an understanding of organisational culture, building and leading effective teams, coaching and motivating others, managing performance and managing change.

Who should Attend?This qualification is aimed at those in team leadership or people-management roles in International Financial Services, or those aspiring to such roles.

Programme Structure
Delivery (online lectures) includes a series of twelve 35 – 45 minute webinars for both modules ‘Team Leadership’ and ‘Leading for Strategic Advantage’.

Candidates will develop their understanding of the pre-assigned reading material through the webinars, exercises and case studies. The webinars are conducted by the programme leader, supported by subject matter experts and/or guest speakers who will be experienced practitioners in International Financial Services and are available 24 hours a day, 7 days a week from home or work.

The webinars are recorded and are available online for candidates to replay at their convenience. To avail of webinars each candidate must have PC and web access.

Learning SupportsWhen your registration has been processed you will have access to the following learning supports for each module:
• Specifically written comprehensive and user-friendly study manual
• Access to the online Student Centre (using your password which will be sent to you following registration), including:
>> Online study guide
>> Individual examination schedule
>> Webinars
>> Past exam papers
>> Secure access to your examination results
• Tutor contact through an email helpline

Programme Leader – Dr. John McMackinDr. John McMackin is the founder and Managing Director since 1998 of HRS Consulting Ltd. As well as coaching and strategic HR consultancy, HRS works with clients and partners in management education and development, with a particular focus on financial services. John previously enjoyed a successful banking career in London, New York and Dublin and lectured in HRM at DCU Business School, where he was also founding Director of Executive Education. He continues to lecture on executive and postgraduate programmes at DCU Business School and has been a regular contributor to the Banker magazine on management topics. He holds an MBA from Columbia University, New York, a Ph.D. from the University of Oregonand his research has been published in major academic journals on HRM, psychology and economics.

Entry Requirements What are the Entry Requirements?
Having experience in People Management will assist candidates relate what they are learning to their job, but is not a requirement for enrolling in the Professional Certificate in People Management in International Financial Services.
Further Enquiries Louise Ryan
e: louise.ryan@ibec.ie
t: 01 605 1546
Learning Outcomes On completion of this programme candidates will be able to:
• Understand the role, responsibilities and importance of the people manager in International Financial Services and discuss the ideal characteristics of a successful people manager;
• Lead sustainable, high performance in a Financial Services business by providing positive relationships with stakeholders including customers, staff, colleagues and external suppliers;
• Outline the people manager’s role in developing and implementing HR strategy including planning, recruitment, managing underperformance and absence management;
• Discuss the role of a people manager as a coach in employee development and career management, including constructive feedback and the use of incentives to continuously improve performance;
• Design a plan to lead the implementation of changes required to maintain competitiveness in a rapidly changing environment; and
• Discuss the impact of culture and managing multicultural teams on the organisation.
Trainer Institute of Bankers School of Professional Finance
Course Web Page: 
http://www.summitfinuasnetwork.com/courses/professional-certificate-in-people-management/
Available to Job Seekers: 
Yes
Certified: 
No

Train The Trainer

Network: 
ICOS Skillnet
Duration 4-day session (9.30 - 17.00)
Number of Places 10 Places are limited and allocated on first-come first served basis.
Course Fee Advised on application
Subjects Taught Summary Content
• Key principles of best practice in adult learning
• Honey & Mumford Learning Styles
• Adult Learning Vs Traditional Education
• Communication for Learning
• Training Needs Analysis
• Designing & developing Training Plans
• Participatory Training tools and techniques
• Facilitation Skills
• Presentation Skills
• Handling Difficult Participants
• Evaluating Training & Self Evaluation
FETAC Code 6N3325: Training Needs Identification and Design
Enrolment and Start Dates Comment This 4-day course will run sometime in 2013 - enrolment anytime in 2013
Financial Support Free places are available for those who are unemployed (Please enquire about eligibility criteria).
Course Content Overview
This programme is ideal for full time, part time, casual, recently appointed or aspirational trainers who want to master the skills, knowledge and attitudes required to be an excellent trainer in accordance with international best practice in adult learning while simultaneously achieving an accredited certification on the national and European framework of qualifications.
Further Enquiries ICOS Skillnet
Tel: 01 613 1348
E-mail: icosskillnet@icos.ie
Download Application Form http://www.icos.ie/wp-content/uploads/2012/06/TrainTheTrainerFETACLevel6PDF.pdf
Learning Outcomes At the end of this course participants will be able to:
• Understand different learning styles and prepare accordingly
• Review and assess highly participatory training techniques.
• Deliver facilitated training sessions
• Work effectively with a range of learner groups and personalities.
• Design, deliver and evaluate a training programme effectively.
• Assess their ‘comfort zone’ when delivering training and the impact it has on learners.
Trainer Michael Cox - MCX Training & Development
Location of Course Kilkenny
Course Web Page: 
http://www.icos.ie/skillnet/courses/
Available to Job Seekers: 
Yes
Certified: 
Yes
Syndicate content