|| The principles and capabilities of a range of technologies currently utilised in the retail sector to include cash registers, bar code scanners, electronic payment units, security devices, and stock control systems
Interpretation of key terminology and trends in retail selling
Understanding of the impact of a range of a range of factors on a retail environment
to include customer loyalty, merchandising, retail ethics, training and communications skills
Analyse current retail legislation and identify key legal responsibilities in relation to employers, employees, customers and product manufactures
Identify health and safety initiatives aimed at improving safety in a retail environment
Analyse the key characteristics of a range of payment options available to customers in a retail environment
Analyse the key characteristics of a range of retail environments to include self service, online selling and personal service
Employ a range of techniques to identify appropriate opportunities to open or close a sale, to deal with complaints or to present alternative products
Employ a range of communication skills in a retail environment to include use of active listening, product demonstration, and customer support techniques
Employ secure cash handling techniques when dealing with a range of procedures to include refunds, void sales, vouchers, electronic transactions, payment validation, cheques, floats, product exchange and credit notes.
Employ standard procedures to utilise a range of devices currently used in the retail sector to include cash registers, bar code scanners, electronic payment units, security devices, and stock control systems
Design a procedure for dealing with an unexpected incidence such as a fire or an injury in a retail environment
Planning and implementation of effective customer services policies to include returns, cash and carry, delivery and after sales services
Take responsibility for the effective handling of customer feedback.